The Townhall - Unit of Prohotel

Had a horrible experience at the hotel - their lift will not work and to cite my personal instance, one of my family member got stuck in the lift after entering it to reach the hotel in 7th floor as someone switched it off. The lift was stuck between ground and first floor. Luckily since I was outside the lift, my family member called/ informed me through phone (luckily the network was strong), I had to run and locate the lift maintenance room and was able to get the lift manually opened up to get my family member come out of it. The whole ordeal took 20 minutes and the security at the venue was pathetic. They will not bother to help, will not even speak to us. The hotel’s reception/ control over the facility was again pathetic. They were unable to help us immediately and couldn’t get anyone to attend to the situation immediately. On a wholesome, it was a scary and horrible, nightmare experience. Besides all of this, the security and lift maintenance team started blaming the hotel authorities and vice versa. This hotel is definitely not worth it for a family to stay and relish!

My 6-night stay experience: Pros: - Convenient location right on the main road - Spacious rooms with great views - Varied and delicious complimentary breakfasts - Efficient room service - Couple friendly and staffs were polite Cons: - Check-in at 2:00 pm and check-out at 12:00 pm; incurred an extra Rs 500 for early arrival - Inconvenient pickup for Swiggy/Zomato deliveries at the main gate, about 200 meters away - Kitchen closes early, around 9:30-10:00 pm - Aging bedsheets and blankets, insufficient bedsheet size requiring adjustment - Hard bread and unripe cut fruits provided for breakfast